Política de reembolso

Return and Refund Policy

Returns

We want you to love your Renmasu purchase! If you’re not completely satisfied, you may return your item(s) within 30 days of delivery for a refund or exchange, provided the following conditions are met:

• The item must be unused, unworn, and unwashed, with original tags and packaging.
• Items marked as final sale are not eligible for return or exchange.

To initiate a return:
Contact us at renmasuapparel@gmail.com with your order number and reason for return. We’ll guide you through the process.

Refunds

• Approved returns will be refunded to your original payment method.
• Please allow 5-7 business days after we receive the item for the refund to process.
• Shipping costs are non-refundable, except in cases where the item arrived damaged or defective.

Exchanges

• We offer exchanges for the same item in a different size or color, subject to availability.
• If your desired item is unavailable, a refund will be issued instead.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos and your order number. We’ll work quickly to resolve the issue with a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, certain items (e.g., face masks, custom pieces) cannot be returned unless they arrive damaged.